General Terms and Conditions

Licensed for Private Hire by:- Southend Borough Council

1. No responsibility can be accepted by the Company for the loss or damage of any personal property and no conditions or warranty other than specifically herein set out shall be implied or deemed part of this agreement.
2. The Company accepts no liability or responsibility for any consequential loss or damage, due to or arising from, any breakdown or undue delay caused by traffic, accident, bad weather or any circumstance beyond their control.
3. The Company will endeavour to supply the vehicle or vehicles as stated and as agreed at the time of booking, However in the event of any unforeseen occurrence such as mechanical breakdown or accident the Company will undertake to supply a car of equivalent stature. The Company shall not be held liable or give any form of guarantee that the replacement vehicle or vehicles will be identical to those described in this hire agreement.
4. The hirer shall have no other claim of any kind whatsoever against the Company or its owners.
5. The hirer hereby agrees that the vehicle or vehicles are hired with the full knowledge of the hire costs involved. The hirer agrees to pay the full balance of the hire costs at least 21 days prior to the date when the vehicle or vehicles are required unless other payment terms are specifically agreed and detailed on the hire agreement. In the event of a confirmed booking being cancelled the following cancellation charges will be applied. 1) For a period between 3 and 1 months prior to the confirmed date the hirer will be liable to 50% of the hire balance charge. 2) For a period between 1 month and the confirmed date the hirer will be liable to 100% of the outstanding hire charge balance.
6. The Company holds the hirer responsible for any damage whatsoever caused to the vehicle or vehicles or the contents of such vehicle or vehicles by the hirer themselves or by members of their party as a result directly or indirectly of their acts, negligence or omission.
7. In the event that the vehicle or vehicles hired require specialist cleaning as a result of actions by the hirer or members of their party a minimum excess charge of £100.00 will be levied.
8. The driver acting on behalf of the Company reserves the right to refuse to transport any passengers who, in his or her opinion are either unfit to travel or who could prejudice the safety of the other passengers, the vehicle or other road users.
9. Hire fees include toll charges and up to 30 minutes car parking charges at airports etc. The hirer is responsible for any excess car parking charges that may be incurred. The hire charge does not include the London Congestion Charge or any similar charge levied by any other authority.
10. Hirers are advised that the wearing of seatbelts (where provided) is a legal requirement and their use is strongly recommended. The driver can only advise adults to make use of seatbelts but has an obligation under the law to ensure that where provided they are worn by any person under the age of fourteen years of age. The driver acting on behalf of the Company will refuse to transport any child under the age of fourteen who fails to use a seatbelt when one is available. Children under the age of three will only be carried in the front passenger seat if an appropriate child restraint is provided.

All hire rates quoted are based on an area within an approximate ten to fifteen mile radius of Southend-on-Sea unless otherwise advised. Please note that for safety and insurance reasons we are unable to exceed the number of passengers that each vehicle is designed to accommodate, i.e.:- 4 passengers in saloons 6-7 passengers in limousines, and 8 passengers in the Lincoln.

Please make all cheques payable to:- Pall Mall Premier Cars

Payments can be made by credit/debit card over the phone or at our office. Payments also accepted by cheque (seven days clearance required) or by cash.